Shipping Policy

01 / ELIGIBLE DESTINATIONS

SHIPPING POLICY

TEN I SEE ships within the United States delivery area: the 50 states, Washington, D.C., Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the United States Minor Outlying Islands, the U.S. Virgin Islands, APO/FPO/DPO military addresses, and P.O. boxes. International destinations outside this United States delivery area are not accepted at checkout.

02 / ORDER PROCESSING

PREPARED WITH CARE.

Most in-stock orders are prepared within 2–5 business days, excluding weekends and United States federal holidays. High-volume releases, address verification, payment review, weather, or carrier disruption may extend processing. We will contact you if a material delay affects your order.

An order confirmation means we received the request. A shipping confirmation means the parcel has been prepared for carrier collection or accepted by the carrier.

03 / TRANSIT & TRACKING

FROM ARCHIVE TO ADDRESS.

Standard delivery commonly takes approximately 3–10 business days after dispatch. Alaska, Hawaii, United States territories, APO/FPO/DPO addresses, P.O. boxes, remote areas, and periods of carrier disruption may take longer. Delivery dates are estimates rather than guarantees.

When tracking is available, it will be sent to the checkout email. Tracking can take up to 48 hours to show movement. Carrier scans, access restrictions, and local delivery practices are outside our direct control.

04 / ADDRESS RESPONSIBILITY

VERIFY THE DESTINATION.

Review the recipient name, street or P.O. box address, unit number, city, state or military region, ZIP code, email, and phone number before placing the order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins.

Additional carrier charges caused by an incomplete, refused, or incorrect address may be deducted from a refund where permitted by law. We are not responsible for a parcel delivered to the address submitted at checkout.

05 / LOSS, DAMAGE & DELIVERY ISSUES

REPORT THE EXCEPTION.

If tracking shows delivered but the parcel is missing, check the delivery area, household members, building staff, and carrier notice, then contact the carrier and TEN I SEE. For visible transit damage, a wrong item, or a missing item, contact us within 7 calendar days of delivery with the order number, packaging photographs, and a description.

Keep the product and all packaging while a claim is reviewed. We may request additional evidence or carrier cooperation before offering a replacement, refund, or another appropriate remedy.

06 / CONTACT

DELIVERY SUPPORT.

Email tenisee2026@gmail.com with the subject “Shipping Support” and include your order number. We aim to reply within two business days.