Returns & Refund Policy

01 / RETURN WINDOW

RETURNS & REFUNDS

You may request a return within 30 calendar days after confirmed delivery. A return must be authorized before it is sent. Contacting us within the window preserves the request while we provide instructions.

02 / ELIGIBILITY & EXCLUSIONS

RETURNED IN ORIGINAL FORM.

To qualify, an item must be unused, unmodified, undamaged, and returned with its original components, accessories, documentation, and packaging. Proof of purchase from tenisee.net is required.

Items marked final sale, personalized or custom items, gift cards, downloadable products, and items damaged through misuse, alteration, improper care, or ordinary wear are not returnable unless applicable law requires otherwise. We may reduce or decline a refund when returned value is diminished by handling beyond what is reasonably needed to inspect the item.

03 / STARTING A RETURN

REQUEST BEFORE DISPATCH.

Email tenisee2026@gmail.com with the subject “Return Request.” Include the order number, checkout email, item, reason, and photographs when relevant. If approved, we will provide the return destination and packing instructions.

For a preference-based return, the customer is responsible for trackable return shipping and the original shipping charge is not refundable. If the product is defective, materially different from the order, or shipped in error, TEN I SEE will provide an appropriate remedy and cover reasonable authorized return shipping.

04 / INSPECTION & REFUND

INSPECTED, THEN RETURNED.

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Please allow up to 5–10 business days after approval for the financial institution to post the credit. Payment-provider and bank timing is outside our control.

We do not currently offer direct exchanges. Return the eligible item and place a new order after the refund is approved. Refunds do not include unauthorized shipping, expedited upgrades, or costs not charged by TEN I SEE.

05 / DAMAGE, ERROR & CANCELLATION

TELL US EARLY.

Report a damaged parcel, defect, missing component, or incorrect item within 7 calendar days of delivery. Keep the item and all packaging until the review is complete. We may offer repair, replacement, refund, or another remedy appropriate to the circumstances and applicable law.

Cancellation requests should be sent immediately. We will try to cancel before fulfillment begins, but cannot guarantee cancellation after processing or carrier handoff. If shipment cannot be stopped, the standard return process applies.

06 / CONTACT

RETURN SUPPORT.

Kamui Enterprise LLC / TEN I SEE
tenisee2026@gmail.com
+1 (407) 735-6896